Manager – Calibration Services (PAN India)

Role Purpose

The Manager – Calibration Services is a strategic leadership role responsible for end-to-end management, governance, and continuous improvement of Cyrix’s PAN-India calibration and QA operations. The role covers NABL-accredited medical devices calibration, thermal discipline, micropipette calibration, and AERB-authorized QA/DXE services. The incumbent will ensure regulatory compliance, technical excellence, operational efficiency, and customer satisfaction across North and South India.

Scope of Operations

The role has PAN-India responsibility with operational control over multiple regional teams. Two Deputy Managers (North & South) report functionally to this position. The Manager will establish uniform systems, procedures, and performance benchmarks across all locations.

Key Responsibilities – Operations Management

• Lead and oversee calibration operations across North and South India.

• Ensure equitable workload distribution and optimal utilization of manpower and standards.

• Monitor service turnaround time (TAT), SLA adherence, and operational KPIs.

• Ensure uninterrupted calibration and QA services to hospitals, diagnostics, and institutions.

NABL Accreditation & Technical Leadership

• Act as technical authority for ISO/IEC 17025 and NABL-accredited activities.

• Ensure compliance with NABL 126, NABL 130, and applicable NABL circulars.

• Review and approve calibration methods, uncertainty budgets, traceability chains, and SOPs.

• Lead NABL surveillance, reassessment, and scope expansion audits.

• Address non-conformities, CAPA, and continual improvement initiatives.

AERB QA / DXE Responsibilities

• Oversee AERB-authorized QA Service Agency (DXE) operations.

• Ensure compliance with AERB safety codes and regulatory guidelines.

• Maintain liaison with AERB authorities for renewals, audits, and reporting.

• Ensure authorization, competency, and training of QA engineers.

Quality Assurance & Governance

• Establish a robust report validation and authorization framework.

• Ensure 100% accuracy, traceability, and regulatory compliance of calibration reports.

• Conduct internal audits and management reviews.

• Standardize documentation, formats, and workflows across India.

Team Leadership & Capability Development

• Lead, mentor, and develop Deputy Managers, Technical Managers, and engineers.

• Define competency matrices and training plans.

• Conduct technical reviews, performance appraisals, and succession planning.

Planning, MIS & Strategic Support

• Forecast annual calibration volumes and manpower requirements.

• Plan procurement of NABL-compliant tools, standards, and reference equipment.

• Review MIS dashboards and present reports to senior management.

• Provide strategic inputs for business growth and new service verticals.

Qualifications & Experience

• B.E / B.Tech / M.Tech in Biomedical, Electronics, Instrumentation, or Medical Physics.

• 12–18 years of experience in NABL-accredited calibration laboratories.

• Minimum 5–7 years in a managerial or leadership role.

• Proven experience handling NABL and AERB audits.

Key Skills & Competencies

Leadership, regulatory expertise, audit handling, documentation excellence, stakeholder management, analytical thinking, and strategic planning.

Key Performance Indicators (KPIs)

• Audit outcomes (NABL & AERB).

• SLA & TAT adherence across zones.

• Calibration report accuracy and compliance rate.

• Team competency and certification levels.

• Customer satisfaction and operational efficiency.