Divisional Manager #MAOPMGR1

We are looking for an experienced Divisional Manager to manage biomedical equipment service operations across the assigned division. The candidate will be responsible for team management, service delivery, equipment maintenance, customer coordination, and overall operational performance.

Key Responsibilities

• Manage daily service operations across the assigned division.
• Lead and guide the team of District In-charges, Biomedical Engineers, and Service Engineers.
• Ensure timely preventive maintenance (PM) and breakdown maintenance of medical equipment.
• Monitor equipment uptime and ensure minimum downtime in hospitals.
• Coordinate with hospital authorities, medical staff, and other departments.
• Ensure all service complaints are resolved within the given timeline.
• Monitor team performance and ensure all service targets and KPIs are achieved.
• Prepare and review daily, weekly, and monthly service reports.
• Ensure proper maintenance of service records, equipment details, and reports.
• Coordinate with OEMs and vendors for technical support and spare parts.
• Conduct regular field visits to hospitals and monitor service quality.
• Handle customer complaints and take necessary action for quick resolution.
• Ensure proper utilization of manpower, tools, spare parts, and company assets.
• Support recruitment, training, and performance management of the field team.
• Ensure compliance with company policies and project requirements.

Required Qualifications & Experience

• B.Tech in Biomedical Engineering / Electronics Engineering.
• Minimum 8 years of relevant experience in biomedical equipment service and maintenance.
• Experience in handling large teams and multiple locations.
• Good knowledge of medical equipment installation, preventive maintenance, and breakdown maintenance.
• Experience in hospital or healthcare equipment service projects.
• Good communication, leadership, and team management skills.
• Good knowledge of MS Excel, reporting, and documentation.

Key Skills

• Team Leadership
• Operations Management
• Technical Knowledge of Biomedical Equipment
• Customer Relationship Management
• Problem-Solving
• Planning and Coordination
• Performance Management
• Reporting and Documentation

Key Performance Indicators (KPIs)

• Timely completion of preventive maintenance.
• Reduction in equipment downtime.
• Timely closure of service complaints.
• Achievement of service and operational targets.
• Team performance and employee retention.
• Customer satisfaction and service quality.
• Timely submission of reports and documentation