Is Your Hospital Facing These Challenges?

FAQ

• What is Cyrix Care360?▼

  Care360 is Cyrix Healthcare's all-in-one medical equipment maintenance and management platform. It covers every device in your facility — regardless of brand, modality, or complexity — through a single, structured service partner. Instead of managing multiple OEM contracts, Care360 gives you one point of contact for preventive maintenance, breakdown support, calibration, asset tracking, spares, and more.

• Who can benefit from Care360?▼

  Care360 serves hospitals and healthcare facilities of all sizes — from 50-bed community hospitals to large multi-speciality networks — as well as government healthcare institutions and medical equipment manufacturers looking for third-party service support across India.

• What types of maintenance does Care360 provide?▼

  Care360 offers a comprehensive range: Preventive Maintenance (scheduled servicing), Corrective/Breakdown Maintenance (emergency repairs), Comprehensive Maintenance Contracts (CMC), Annual Maintenance Contracts (AMC), NABL-accredited calibration, asset mapping and lifecycle management, installation and de-installation support, and AI/IoT-driven predictive maintenance.

• What equipment categories does Care360 cover?▼

  Care360 covers the full spectrum of hospital equipment, including Imaging (ultrasound, DR panels, mammography, cath labs), Critical Care (ventilators, monitors), Anaesthesia machines, Endoscopes, Lab instruments, Surgical/OT equipment, Patient monitoring systems, and Therapy devices.

• What is ReviveLab and is it part of Care360?▼

  ReviveLab is Cyrix's in-house board-level and component-level repair facility — available as part of the Care360 ecosystem. Instead of replacing expensive medical electronics, ReviveLab repairs them at the circuit board level, significantly reducing costs and extending equipment life.

• Does Care360 include calibration services?▼

  Yes. Cyrix offers NABL-accredited calibration for all diagnostic and therapeutic devices, complete with documentation and compliance logs. This calibration is audit-ready for NABH, JCI, and ISO standards — ensuring your facility meets regulatory requirements at all times.

• Where does Care360 operate?▼

  Care360 is headquartered in Kochi, India, with operations spanning PAN-India and across the Middle East & North Africa (MENA). Within India, Care360 operates through a network of zonal hubs, regional repair centres, and 1,200+ field engineers — currently serving 25,000+ hospitals across 165+ districts, with a strong presence in Kerala, Tamil Nadu, Karnataka, Andhra Pradesh, Rajasthan, Uttar Pradesh, and more. Internationally, Cyrix extends its Care360 services across the UAE, Saudi Arabia, and Kuwait.

• Does Care360 serve government hospitals?▼

  Yes. Cyrix is a trusted service partner to multiple state governments across India under Biomedical Equipment Maintenance Programs (BEMP) through Public-Private Partnerships (PPP). Government institutions can explore a dedicated Care360 package designed for public healthcare systems.

• Will Care360 help my hospital maintain NABH accreditation?▼

  Absolutely. Care360's calibration, compliance checks, and documentation support are specifically designed to keep your facility audit-ready. Cyrix helps you maintain records and SLA logs that satisfy NABH, JCI, NABL, and AERB requirements.

• What are the pricing or contract options for Care360?▼

  Care360 offers flexible packages to suit different budgets and facility sizes — from Annual Maintenance Contracts (AMC) for cost-predictable yearly coverage to Comprehensive Maintenance Contracts (CMC) that include parts and labour. Pricing is customised based on the number and type of devices, hospital size, and location. Contact the Care360 team for a tailored quote.

• Does Care360 supply spare parts and consumables too?▼

  Yes. Care360 includes access to a nationwide inventory of multi-brand spares and consumables — both genuine OEM parts and high-quality, cost-effective compatible alternatives — ensuring you don't face delays waiting for parts to arrive.

• How do I get started with Care360 for my hospital?▼

  Simply fill in the 'Request for Care360' form on this page with your hospital size and contact details, and a Care360 specialist will call you back. Alternatively, reach the team directly at solutions@cyrix.in or call +91 8891199950.

• Can Care360 take over maintenance from our existing OEM contracts?▼

  Yes. Care360 is designed to replace or supplement fragmented OEM and multi-vendor contracts with a single, structured service model. The transition process includes a full asset audit, device tagging, and SLA setup — so there's no disruption to your facility's operations.

• Does Care360 provide a digital dashboard to track service requests?▼

  Yes. Care360 is a fully digital, SLA-driven platform with real-time dashboards, service logs, and reporting tools. This gives hospital administrators complete visibility into device health, pending service calls, calibration schedules, and compliance status — all in one place.