Machines Matter Too!

2026-11-11

Care360: 50 Hospital Partnerships in One Year. A Milestone Built on Trust.

A year ago, we set out to build something different. Today, 50 hospitals in Kerala have placed their trust in Care360. This is more than a growth milestone – it is a testament to customer confidence, our team's commitment and a shared belief in doing things better.

When we initiated Care360 last year, we knew we were embarking on an ambitious journey.

Until then, our service business was largely built around government BEMMP projects and on-demand equipment servicing for private hospitals. We saw an opportunity to move beyond individual service calls towards a comprehensive, structured and accountable approach to managing a hospital's entire medical equipment ecosystem.

That was the idea behind Care360 – Total Medical Equipment Management.

From a bold idea to a growing reality

The new model brought with it several questions, both within Cyrix and among prospective customers.

Could we manage hundreds of equipment across multiple hospitals while maintaining consistent quality? Could we build the right processes, manpower and technical capabilities? How would we manage spares, costs, response times and accountability?

These were valid concerns. Managing equipment in a private hospital environment comes with high expectations and little room for compromise when patient care depends on equipment availability.

But we believed we had the technical expertise, the people and the determination to make it work. We knew success would depend on careful planning, preparation, training, robust processes and, above all, earning our customers' confidence.

The first partnerships that set us on our way

Care360 began its journey in Kochi, where our headquarters is located.

Devi Hospital and V G Saraf Memorial Hospital became our first customers, entrusting us with approximately 150–200 medical equipment each.

Their decision was significant. They were not simply engaging a service provider; they were placing their confidence in a new approach to medical equipment management.

We are grateful to these early partners and to every customer who believed in us and gave us the opportunity to demonstrate what Care360 could deliver.

50 partnerships. A milestone built together.

One year later, we are proud to celebrate our 50th Care360 partnership in Kerala – Bishop Vayalil Medical Centre, Idukki.

With an average of approximately 200 equipment per hospital, our Kerala partnerships represent an estimated portfolio of around 10,000 medical equipment under Care360.

Behind this number are 50 hospitals that have entrusted us with an important responsibility. Each partnership represents a relationship built on confidence, service commitment and accountability.

For us, this is the most meaningful measure of success.

Growing beyond Kerala

While 50 partnerships in Kerala mark an important milestone, the Care360 journey extends well beyond one state.

Our customer base is growing across India and international markets, including the Middle East and Africa. As healthcare providers increasingly look for reliable, accountable and comprehensive equipment management, Care360 is well positioned to support this evolving need.

This growth is backed by Cyrix Healthcare's wider experience and capabilities. Today, Cyrix manages over 650,000 medical devices, supported by a network of more than 1,200 MedTech engineers and expertise across thousands of equipment models.

This scale, combined with our growing Care360 experience, gives us a strong foundation to serve hospitals across markets.

The people and technology behind the milestone

This achievement is the result of a strong combination of people, processes and technology.

Our engineers and field teams, regional teams, technical experts, sourcing and spares teams, planners, managers and support functions work together to deliver on our commitment to customers.

Equally important is our digital capability. Our Care360 digital dashboard provides a unified view of medical equipment health, service history, maintenance schedules and asset performance, enabling better visibility, monitoring and management across hospitals.

Together, our people, technology and processes make it possible to manage complex equipment portfolios with greater transparency, coordination and accountability.

To our customers, thank you for your trust, partnership and continued support. You have been central to this journey.

The journey continues

The 50th partnership is a milestone, not a destination.

We are building on the experience, systems and confidence gained over the past year as we take Care360 to more hospitals across India and international markets.

We began with a belief in our capabilities. Today, that belief is reinforced by the trust of 50 hospitals in Kerala and a growing customer base beyond.

One ecosystem. One partner. Total responsibility.

That is the promise of Care360. And we are only getting started.

Care360 – Total MedTech Management Solutions by Cyrix Healthcare.